ZYVO Return & Refund Policy

We want you to feel confident shopping with ZYVO. This policy applies to orders delivered within the United States.

30-day returns

You have 30 days from the date your item is delivered to request a return.

To qualify for a change-of-mind or fit-related return, clothing must be unworn except for trying it on, unwashed, unaltered, and in its original condition with all tags attached. Items must be free from stains, odors and damage caused after delivery.

Please include the original product packaging where available and pack your return securely. Your order number or another proof of purchase is required.

How to request a return

Sign in to your customer account using the email address associated with your order. Open the order, select the return option for eligible items, and follow the instructions to submit your request.

If you cannot submit a request through your account, email support@zyvo.co with your order number and the items you wish to return.

Once your request is approved, we will email you a prepaid return shipping label and instructions. Please send your items within 14 days after we email your approval and label. Keep your carrier drop-off receipt until your refund is complete.

Please request your return and wait for our instructions before sending any items.

Return shipping and fees

For returns due to fit, preference or a change of mind, a flat $5 return shipping fee per return shipment will be deducted from your refund. This fee applies to the shipment, not each item included in it.

Original shipping charges, including our standard $6 shipping charge (if charged at the time of placing order, not applicable to free shipping), are non-refundable for these returns. We do not charge a restocking fee.

If an item arrives damaged, defective, or different from what you ordered, we will cover the return shipping cost and waive the $5 return fee. This exception applies only to issues present when you receive the item, not damage caused afterward by wear, use, or improper care.

Return address

ZYVO Returns
350 W 43rd St, Apt 35D
New York, NY
United States

Please use the label and instructions provided with your approved return.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If something is damaged, defective or incorrect, contact support@zyvo.co as soon as you discover the issue. Include your order number, a description of the problem and, if possible, photos.

We will work with you to arrange an appropriate replacement or refund at no additional shipping cost to you. If your entire order is returned because it is defective, damaged or incorrect, we will also refund your original shipping charge.

The conditions for ordinary change-of-mind returns do not limit your rights concerning defective or incorrectly supplied goods.

Non-returnable items

Gift cards are non-returnable, except where required by law.

Clothing purchased at a discount remains eligible for return under this policy. Clothing that has been worn beyond trying it on, washed, altered or damaged after delivery is not eligible for a change-of-mind return.

Exchanges

We currently handle size or color changes through a return and a new purchase. Request a return for your original item and place a separate order for the replacement you want. Replacement items are subject to availability.

The standard return shipping fee and shipping charges for the new order apply, unless we are correcting a damaged, defective or incorrect item.

Refunds

After we receive your return, we will inspect it and email you the outcome. For eligible returns, we will issue your refund to your original payment method within 10 business days of receiving the items.

Your refund will reflect the amount paid for the returned items after discounts, plus any refundable sales tax, less the applicable $5 return shipping fee. Original shipping charges are excluded for fit-related and change-of-mind returns.

Return transit time depends on your location and the carrier. After we issue a refund, your bank or payment provider may take additional time to post it.

If you have not received an update within 10 business days after your return was delivered to us, or your refund has not appeared within 15 business days after our refund confirmation, contact support@zyvo.co.

This policy does not limit any rights you have under applicable law.