Zyvo Shipping Policy

Where we ship

ZYVO currently ships within the United States. We do not offer international shipping at this time.

Shipping rates

Standard shipping costs $6 for orders with a merchandise subtotal of $50 or less.

Standard shipping is free for orders with a merchandise subtotal over $50.

Free-shipping eligibility is calculated after discounts and before taxes or shipping charges. All prices are in US dollars.

If express shipping is available at checkout, it will be offered at an additional charge, including on orders that qualify for free standard shipping. Available shipping options and their prices are displayed before you complete your purchase.

Shipping promotions may temporarily change or waive the standard shipping charges or minimum order requirement listed above. During these promotions, the advertised offer terms apply.

Order processing

Orders are prepared for shipment within 1-2 business days after your order is confirmed.

Business days are Monday through Friday, excluding US public holidays. Processing time is separate from the time your package spends in transit.

If we cannot ship within the stated processing time, we will contact you with an updated estimate and the option to accept the delay or cancel for a refund.

Delivery estimates

Standard shipping typically takes 5-7 business days after dispatch.

If express shipping is offered, its estimated transit time will be displayed at checkout. Selecting express shipping does not shorten order processing time unless specifically stated.

Delivery estimates are not guaranteed. Weather, carrier disruptions and other unexpected events may affect arrival times.

Tracking your order

Once your order has shipped, we will email you a shipping confirmation with tracking information. Tracking updates may take time to appear after the carrier receives your package.

Shipping address changes

Please check your shipping address carefully before completing checkout.

If you notice an error, contact support@zyvo.co as soon as possible with your order number and the correct address. We will try to update it before shipment, but changes cannot be guaranteed once your order is being prepared or has shipped.

Missing or damaged packages

If your package appears lost, arrives damaged or is marked delivered but you have not received it, contact support@zyvo.co with your order number.

We will help investigate with the carrier and work with you to resolve the issue. Please keep any damaged packaging and, if possible, take photos of the package and affected items.

Returns and shipping charges

For return eligibility, prepaid return labels and applicable fees, please refer to our Return & Refund Policy.

Original shipping charges, including express shipping charges, are non-refundable for returns due to fit, preference or a change of mind. Different terms apply to damaged, defective or incorrect orders, as described in our Return & Refund Policy.

Contact us

For shipping questions, email support@zyvo.co.

This policy does not limit your rights under applicable law.